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Satisfaction Subclass_Fizik / Kimia / Biologi But she's not ready toThe ultimate guide to customer satisfaction, from the people who understand it better than anyoneFor nearly forty years, J. D. Power and Associates has been synonymous with measuring customer satisfaction and helping businesses understand what customers really want. Now two of the company's senior executives, Chris Denove and James D. Power IV, unlock the vault on decades of closely guarded research data? and insights previously available only to the